Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study on Abu Hommos Health Units as an Example for Governmental Organizations in Rural Areas in Egypt)
Beneficiaries’ satisfaction is a strategic tool for achieving efficiency and excellence in organizations that provide both goods and services. The current study attempts to measure the determinants and results of beneficiaries' satisfaction with the health service provided in the health units in Beheira Governorate. The determinants include beneficiary expectations, service quality, and service value. The results include both Beneficiary recommendations of the service and Beneficiary complaints of the service. The study was conducted on a sample of 384 beneficiaries through personal interviews and then data analyzed using Path analysis technique. The study reached the validity and quality of the study model, but with different paths and the study found that there is no significant effect of beneficiary satisfaction on both beneficiary recommendations of the service and Beneficiary complaints of the service, while the model's determinants affect them except the health service quality, where it had a negative and statistically unsignificant effect on the beneficiary recommendations of the service and beneficiary complaints of the service. Finally, the study reviewed the scientific conclusions and practical applications.
Saad, B. (2022). Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study on Abu Hommos Health Units as an Example for Governmental Organizations in Rural Areas in Egypt). The Egyptian Science Magazine, 9(1), 1-22. doi: 10.21608/esm.2022.352954
MLA
Basma Hassan Saad. "Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study on Abu Hommos Health Units as an Example for Governmental Organizations in Rural Areas in Egypt)", The Egyptian Science Magazine, 9, 1, 2022, 1-22. doi: 10.21608/esm.2022.352954
HARVARD
Saad, B. (2022). 'Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study on Abu Hommos Health Units as an Example for Governmental Organizations in Rural Areas in Egypt)', The Egyptian Science Magazine, 9(1), pp. 1-22. doi: 10.21608/esm.2022.352954
VANCOUVER
Saad, B. Measuring the Determinant and results of Beneficiaries' Satisfaction in the Public Services to Build Effective Institutional Capacities in Rural Areas in Egypt (An Applied Study on Abu Hommos Health Units as an Example for Governmental Organizations in Rural Areas in Egypt). The Egyptian Science Magazine, 2022; 9(1): 1-22. doi: 10.21608/esm.2022.352954
)
View on SCiNiTO